Status: good-faith v1.1 policy update, pending full legal review. This page is Umifly's implementation of the withdrawal/cancellation request function referred to in Article 40 of our Terms & Conditions. It describes Umifly's own pro-rata refund policy for withdrawal requests, set out in Article 10 (Right of Withdrawal for Consumers) and Article 11 (Refund Policy) of our Terms & Conditions. This is a deliberately consumer-protective commercial policy decision by Umifly, and is more generous than the law may strictly require — it does not need legal sign-off to be safe to publish. The exact wording on this page is a good-faith draft and will still be reviewed, and updated where needed, by qualified legal counsel. It does not change, limit, or expand your rights under our Terms & Conditions or under applicable law — if anything here were ever to conflict with the Terms & Conditions (Articles 10, 11, and 40) or with applicable law, the Terms & Conditions and applicable law prevail.

Your right to withdraw

If you purchased your Package as a Consumer, you can request to withdraw from your order, without giving a reason, within fourteen (14) days of your order date. You don't need to have decided whether you're legally entitled to a full statutory right of withdrawal — within that 14-day window, Umifly applies the same policy either way: we calculate and pay you a pro-rata refund for whatever days of your Access Period are still unused, rather than treating any use of the Service as forfeiting your right entirely. See "How your refund is calculated" below for the exact mechanic, and Article 10 and Article 11 of our Terms & Conditions for the full legal text.

This 14-day window runs from your order date, not from when you submit your request — submitting your request on day 13 of the window is still within time, even if Umifly processes it a few days later.

How your refund is calculated

Umifly's policy is simple: within the 14-day withdrawal window, we always honor your request and pay you a refund for the Access Period days you haven't used yet. There's no case-by-case decision about whether you qualify based on how much you've used the Service — the only thing that matters is how many days of your Access Period are left when we receive your request.

• If your Access Period hasn't started yet (for example, you picked a future start date), you get a full refund — 100% of the price you paid.
• If your Access Period has started but hasn't fully ended yet, you get a pro-rata refund for the days you haven't used:

  Refund = Package price × (days remaining in your Access Period ÷ total days in your Access Period)

• If your Access Period has already fully ended by the time we receive your request, there are no days left to refund, so there's nothing left to pro-rate. This isn't a penalty for having used the Service — it's simply that the pro-rata calculation above has nothing left to work with once the Access Period is over.

Worked example. Say you bought our 15-day Explore Journey Package (€39.23). Five days after your Access Period started, you submit a withdrawal request, and Umifly receives it the same day — still well within your 14-day window.

The same formula applies to any Package, no matter which one you bought or how many days are left — just substitute your own Package's price and total number of days.

How to submit a withdrawal or cancellation request

You can submit a withdrawal or cancellation request in either of the following ways:

1. Use the form on this page. Fill in every field below, then send it to us using the button provided, or by copying the completed fields into an email addressed to support@umifly.com.
2. Email us directly. Send an email to support@umifly.com that includes all the details listed in the form below.

Both methods are treated identically by Umifly. You don't need any particular form of words beyond a clear statement that you wish to withdraw — a completed copy of the form below is sufficient on its own.

Withdrawal / Cancellation Request Form

To: Umifly — Rigastraat 89, 3542ED Utrecht, Netherlands — support@umifly.com

Please complete every field and send this form to support@umifly.com.

Submit withdrawal request →

What happens after you submit a request

We will acknowledge your request by email and confirm:

• that it was received within your 14-day withdrawal window (based on your order date);
• how many days of your Access Period were remaining on the day we received your request; and
• the exact refund amount this produces, using the formula above.

We will then process your refund to the same payment method you used to pay, within a reasonable time after confirming your request is valid. You do not need to negotiate the amount — it follows directly from the formula above and the dates on file in our system.

If your request falls outside the 14-day window, or you purchased as a Business User rather than a Consumer, this pro-rata mechanic does not apply; we will let you know and explain why, and point you to Article 11 of our Terms & Conditions for how refunds outside this window are handled.

Important information

Submitting a request within the 14-day window does not require you to justify how much you used the Service, or why you're withdrawing — the refund amount is calculated the same way regardless. What it doesn't cover: requests submitted after the 14-day window has closed, and purchases made as a Business User rather than a Consumer — those are handled under Article 11 of our Terms & Conditions, not this page. Nothing on this page limits any mandatory right you have under applicable law.

Have a different question instead? Visit our Contact page — this page is only for withdrawal and cancellation requests.