Umifly Terms & ConditionsLast

 

updated: 13 June 2026
Version: 1.0

These Terms & Conditions (“Terms”) govern your access to and use of Umifly, including our website, checkout process, WhatsApp-based guidance service, digital systems, databases, entitlement systems, AI-assisted responses, support channels, recovery flows, and any related services made available by Umifly.

By accessing, purchasing, activating, or using Umifly, you agree to be bound by these Terms. If you do not agree with these Terms, you must not purchase, access, activate, or use the Service.

These Terms apply internationally to the maximum extent permitted by applicable law. Where mandatory consumer protection, data protection, payment, platform, or other statutory laws apply, those mandatory rights remain unaffected.

1. Service Provider

The Service is provided by:

Legal business name: Umifly
Trading name: Umifly
Chamber of Commerce number: 92281168

VAT number: NL004947530B56
Registered address: Rigastraat 89, 3542ed Utrecht - Netherlands

Email: support@umifly.com
Website: https://www.umifly.com

In these Terms, “Umifly”, “we”, “us”, and “our” refer to the legal business entity operating Umifly.

2. Definitions

For the purposes of these Terms:

Service means the digital guidance service provided by Umifly, including AI-assisted and system-assisted communication through WhatsApp, email, web-based systems, checkout flows, recovery flows, databases, entitlement systems, support processes, and related digital tools.

User, “you”, or “your” means any person or legal entity that accesses, purchases, activates, or uses the Service.

Consumer means a natural person acting for purposes outside their trade, business, craft, or profession.

Business User means any person or entity using the Service for commercial, professional, organizational, or business purposes.

Package means a paid access tier offered by Umifly, such as Explore, Advanced, Navigator, Ultimate, or any future package made available by Umifly.

Access Period means the period during which the User is entitled to use the Service under the purchased Package.

Guidance means general informational support, orientation, explanations, suggestions, checklists, tips, and decision-support content provided through the Service.

AI means artificial intelligence systems, language models, automated decision-support tools, classifiers, workflows, prompts, retrieval systems, or other software systems used to generate, support, filter, classify, route, personalize, or improve responses.

Third-Party Platform means any external platform, provider, infrastructure, or service used in connection with the Service, including but not limited to WhatsApp, Meta, hosting providers, payment processors, cloud services, analytics tools, AI providers, map/location services, email services, telecommunications networks, and API providers.

Content means all text, messages, outputs, responses, explanations, checklists, guidance, tips, recommendations, images, materials, and other information provided through the Service.

System Records means operational records maintained by Umifly, including checkout submissions, payment status, customer profiles, Package entitlements, activation status, Access Periods, message queues, WhatsApp delivery events, recovery requests, technical logs, abuse signals, rate limits, support requests, AI processing events, consent records, and other service-related records.

Checkout Confirmations means the separate confirmations, checkboxes, acknowledgements, consents, and acceptance records required during checkout or activation, including acceptance of these Terms, acknowledgement of the Privacy Policy, and consent to immediate digital delivery where applicable.

3. Eligibility

By purchasing, activating, or using the Service, the User represents that they are legally capable of entering into a binding agreement under applicable law.

If the User uses the Service on behalf of a company, organization, or other legal entity, the User represents that they have authority to bind that entity to these Terms.

The Service is not intended for use by persons who are not legally permitted to enter into this agreement or use the Service under applicable law.

Umifly may refuse, suspend, or terminate access where it reasonably believes that the User is not legally capable of entering into these Terms, is not authorized to use the Service, or is using the Service in violation of applicable law.

4. Nature of the Service

Umifly provides a digital guidance and information service designed to support Users before, during, and after their Umrah-related journey, stay, or preparation.

The Service may include:

  1. practical orientation for Makkah, Madinah, and related travel environments;
  2. general preparation guidance;
  3. step-by-step informational support;
  4. practical checklists;
  5. location-based suggestions;
  6. general explanations of Umrah-related procedures;
  7. reminders, structured flows, and recovery support;
  8. AI-assisted WhatsApp guidance during the Access Period.

The Service is digital, informational, non-binding, and guidance-only.

Umifly provides general guidance, tips, and orientation. Umifly does not instruct, command, force, induce, guarantee, authorize, or require the User to take any action.

The User remains solely responsible for deciding whether, how, and when to act on any information received through the Service.

Umifly supports the User’s independent decision-making. Umifly does not make decisions for the User, does not act on the User’s behalf, and does not replace the User’s own verification, judgment, responsibility, or professional advice.

5. What Umifly Is

Umifly is:

  1. an independent digital guidance service;
  2. an AI-assisted information and orientation tool;
  3. a WhatsApp-based support system;
  4. a practical preparation and decision-support service;
  5. a digital access-based service provided under defined Package boundaries.

Umifly may provide general explanations, practical suggestions, checklists, examples, routes, local orientation, and structured guidance.

Any such information is provided for convenience, orientation, and general support only.

Umifly is independent and is not owned, controlled, operated, endorsed, or supervised by any government authority, religious authority, travel agency, airline, hotel, visa provider, transport provider, WhatsApp, Meta, or third-party platform, unless expressly stated in writing.

6. What Umifly Is Not

For the avoidance of doubt, Umifly is not:

  1. a travel agency;
  2. a tour operator;
  3. a booking platform;
  4. a visa agency;
  5. a hotel, airline, transport, or accommodation provider;
  6. a payment intermediary for third-party travel services;
  7. a legal advisor;
  8. a medical advisor;
  9. a financial, tax, investment, or insurance advisor;
  10. a religious authority, scholar, mufti, imam, or fatwa provider;
  11. an emergency service;
  12. an agent, broker, representative, or intermediary acting on behalf of the User;
  13. a security, crisis-response, law-enforcement, or emergency assistance provider.

Umifly does not book, reserve, issue, modify, cancel, manage, supervise, arrange, or guarantee flights, hotels, visas, transportation, accommodation, insurance, permits, appointments, rituals, religious outcomes, or third-party services.

Umifly does not collect or process payments on behalf of airlines, hotels, travel agencies, visa providers, transport providers, or other third-party travel services.

Any reference to a third-party service, platform, location, provider, website, route, price, option, or process is provided for general orientation only and does not create any partnership, endorsement, guarantee, representation, agency relationship, or responsibility by Umifly.

7. Package Access and Access Period

Access to the Service is provided according to the Package purchased by the User.

Each Package may have its own:

  1. price;
  2. Access Period;
  3. features;
  4. message limits or fair use limits;
  5. language availability;
  6. service boundaries;
  7. activation requirements;
  8. included and excluded guidance areas.

The details of the Package are shown on the website, checkout page, offer page, or order confirmation at the time of purchase.

Unless expressly stated otherwise, access does not renew automatically and ends when the Access Period expires.

If a User delays activation, sends the first WhatsApp message late, provides incorrect details, fails to complete onboarding, or does not use the Service during the Access Period, this does not automatically extend the Access Period.

Umifly may update, rename, replace, remove, or introduce Packages for future purchases at any time.

Changes to future Packages do not automatically affect Packages already purchased, unless changes are necessary for technical, legal, safety, operational, security, compliance, or platform-related reasons.

8. Activation of the Service

The Service may be activated only after:

  1. successful payment;
  2. acceptance of these Terms;
  3. acknowledgement of the Privacy Policy;
  4. submission of required checkout information;
  5. confirmation or validation of the User’s WhatsApp number;
  6. any required consent for immediate digital delivery;
  7. completion of any required onboarding or start action.

The Checkout Confirmations, including acceptance of these Terms, acknowledgement of the Privacy Policy, and consent to immediate digital delivery where applicable, form an integral part of the agreement between the User and Umifly.

Umifly will not activate the Service unless all required Checkout Confirmations have been provided through separate checkboxes or equivalent affirmative actions.

Umifly may require the User to send a specific start message via WhatsApp, such as “Bismillah”, after the Access Period begins.

The User is responsible for providing a correct email address, WhatsApp number, country code, language preference, Package selection, and other required information.

Umifly is not responsible for failed delivery, delayed delivery, non-activation, or missed access caused by incorrect, incomplete, outdated, blocked, inaccessible, unverifiable, or unavailable User contact details.

9. Digital Delivery

Umifly is a digital service. Delivery may begin immediately after payment, entitlement validation, or activation.

Digital delivery may include:

  1. account or access creation;
  2. entitlement activation;
  3. WhatsApp onboarding;
  4. automated system availability;
  5. AI-assisted messaging;
  6. access to guidance flows;
  7. operational processing in Umifly systems;
  8. database validation;
  9. message routing;
  10. technical setup;
  11. allocation of digital infrastructure;
  12. AI capacity and processing availability.

The User acknowledges that digital resources, infrastructure, automation, system setup, AI usage, operational processing, and access rights may be consumed, allocated, or made available immediately after activation.

The Service is considered to have commenced once Umifly has activated access, created or validated the User’s entitlement, made the WhatsApp-based guidance system available, initiated onboarding, allocated digital infrastructure, enabled AI-assisted processing, or otherwise made the purchased Package available.

This applies regardless of whether the User sends messages, uses the Service frequently, fully consumes the Access Period, or obtains the expected benefit from the Service.

The User understands that digital delivery may begin immediately after activation and that system resources, access rights, infrastructure, AI capacity, automation, and operational processing may be consumed or allocated from that moment.

10. Right of Withdrawal for Consumers

This Article applies only to Consumers where a statutory right of withdrawal applies.

Consumers may have a legal right to withdraw from a distance contract within fourteen (14) days from the date the contract is concluded, unless a lawful exception applies.

For digital services and digital content, the right of withdrawal may be lost where the Consumer has:

  1. expressly consented to immediate performance of the digital Service during the withdrawal period; and
  2. expressly acknowledged that the right of withdrawal is lost once performance of the digital Service begins.

Where required by law, Umifly will request this consent separately during checkout or activation.

If the Consumer does not provide the required consent and acknowledgement, Umifly may delay activation of the Service until the withdrawal period has expired, or may refuse immediate digital delivery.

Once the Service has started after the Consumer’s express consent and acknowledgement, the Consumer loses the right of withdrawal to the extent permitted by applicable law.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

11. Refund Policy

Unless mandatory law provides otherwise, payments for the Service are final and non-refundable once the Service has been activated, digital delivery has started, entitlement has been validated, or the User has received access to the purchased Package.

The User understands and agrees that payment is made for access to the digital Service, Package rights, system setup, entitlement activation, AI-assisted infrastructure, and availability of the guidance system.

Payment is not made for a guaranteed number of responses, a guaranteed response time, a specific travel result, a specific Umrah outcome, a specific saving, continuous use by the User, or satisfaction with every response.

Failure by the User to activate, start, use, continue using, or benefit from the Service does not entitle the User to a refund, extension, credit, compensation, or replacement access, unless mandatory applicable law requires otherwise.

The User agrees not to initiate unjustified payment disputes or chargebacks for matters covered by this Refund Policy.

Temporary interruptions, AI limitations, third-party platform issues, user-side connectivity problems, incorrect User details, non-use, delayed use, dissatisfaction, or changed personal circumstances do not create a refund right once digital delivery has started, unless mandatory applicable law requires otherwise.

No refund is owed for:

  1. unused access time;
  2. partial use;
  3. delayed use by the User;
  4. failure to send a required start message;
  5. dissatisfaction with general guidance;
  6. changes in personal plans;
  7. failure to achieve expected savings;
  8. third-party issues;
  9. visa, flight, hotel, transport, booking, religious, medical, legal, or financial outcomes;
  10. incorrect contact details provided by the User;
  11. service limitations caused by WhatsApp, Meta, or other Third-Party Platforms;
  12. User misuse or violation of these Terms;
  13. temporary service interruptions;
  14. AI-generated outputs that are inaccurate, incomplete, outdated, hallucinated, inconsistent, or unsuitable;
  15. failure by the User to verify information independently.

Umifly may, at its sole discretion, consider a refund in exceptional cases, such as proven duplicate payment or a complete failure to provide access caused solely by Umifly.

Any discretionary refund does not constitute an admission of liability and does not create a right to future refunds.

12. Payment Terms

All prices are shown before purchase.

Payment must be completed through the payment methods made available by Umifly, such as Stripe or another authorized payment provider.

Umifly does not store full payment card details. Payment processing is handled by third-party payment providers subject to their own terms and policies.

The agreement between the User and Umifly is concluded only after:

  1. the User has accepted these Terms;
  2. the User has acknowledged the Privacy Policy;
  3. the User has provided any required digital delivery consent;
  4. payment has been successfully completed; and
  5. Umifly has confirmed or activated access.

Umifly does not charge, apply, accept, or engage in interest, including late-payment interest or any form of riba.

If a payment fails, is reversed, disputed, charged back, or remains unpaid, Umifly may suspend or terminate access.

Where access is suspended or terminated due to a failed payment, reversed payment, disputed payment, chargeback, or unpaid amount, the User is not entitled to continued access, extension, credit, refund, or compensation, unless mandatory applicable law requires otherwise.

Umifly may recover the principal unpaid amount and legally permitted third-party processing, administrative, or chargeback costs, provided such costs do not constitute interest and are permitted by applicable law.

Umifly may modify prices for future purchases at any time. Price changes do not apply retroactively to already completed purchases.

13. No Travel, Booking, Visa, or Umrah Outcome Guarantee

Umifly does not guarantee any travel, booking, visa, religious, logistical, financial, or personal outcome.

Umifly is not responsible for:

  1. visa approvals, rejections, delays, or rule changes;
  2. flight prices, delays, cancellations, overbooking, or missed connections;
  3. hotel availability, quality, location, cancellation, or pricing;
  4. transport availability, routes, safety, timing, or cost;
  5. access to religious sites;
  6. crowd conditions;
  7. local rules, restrictions, or changes;
  8. Umrah performance, correctness, validity, acceptance, or religious outcomes;
  9. costs incurred by the User;
  10. decisions made by third-party providers, authorities, or platforms.

The User remains solely responsible for verifying all travel, legal, religious, financial, health, insurance, and logistical requirements through official sources or qualified professionals.

14. AI-Assisted Guidance and Limitations

The Service may use AI to generate, support, filter, classify, structure, personalize, route, or improve responses.

The User acknowledges that AI-generated or AI-assisted Content may be:

  1. inaccurate;
  2. incomplete;
  3. outdated;
  4. inconsistent;
  5. unsuitable for the User’s specific circumstances;
  6. based on assumptions;
  7. affected by unclear User input;
  8. limited by available data;
  9. influenced by system settings, model behavior, or third-party providers;
  10. generated without human review;
  11. different from previous or future responses;
  12. confident in tone even when incorrect.

AI-generated Content may sound confident, specific, complete, or authoritative even when it is inaccurate, incomplete, outdated, misleading, hallucinated, or unsuitable.

The User acknowledges that AI may hallucinate, misclassify requests, misunderstand context, omit relevant limitations, generate incorrect assumptions, provide inconsistent answers, or produce outputs that appear to go beyond the intended scope of the Service.

AI does not possess human judgment, religious authority, professional expertise, awareness, intent, or discretion.

AI-generated Content is not a promise, guarantee, professional advice, religious ruling, legal opinion, medical recommendation, financial advice, booking confirmation, instruction, inducement, or binding commitment.

The User must independently verify important information before acting on it.

If any AI-generated Content appears to conflict with these Terms, the Package description, the Privacy Policy, official sources, professional advice, applicable law, or instructions from competent authorities, the User must disregard the conflicting output and independently verify the matter.

These Terms always prevail over any AI-generated Content, WhatsApp response, automated message, informal explanation, support message, or system-generated output.

No AI-generated Content may amend, override, waive, expand, or limit these Terms unless Umifly expressly confirms this in a formal written amendment.

The User accepts that reliance on AI-generated Content is at the User’s own risk and that Umifly is not responsible for decisions, actions, losses, costs, delays, misunderstandings, or outcomes resulting from such reliance, to the maximum extent permitted by applicable law.

Umifly may update, change, replace, limit, or discontinue AI models, workflows, prompts, providers, retrieval systems, or system behavior at any time for technical, safety, legal, operational, compliance, security, or quality reasons.

Variations in AI responses are inherent to the Service and do not constitute a defect, breach, or guarantee failure.

15. No Instruction, Encouragement, or Inducement

Umifly provides general guidance, orientation, and informational support only.

No Content provided through the Service shall be interpreted as an instruction, command, encouragement, inducement, authorization, approval, or requirement to take any action.

The User remains solely responsible for deciding whether to act, not act, verify, ignore, delay, consult a professional, or seek official confirmation.

Umifly does not encourage unlawful conduct, unsafe conduct, extremist conduct, terrorism, violence, evasion of law, misuse of systems, cybercrime, or harmful activity of any kind.

If the Service provides general options, examples, locations, steps, or considerations, such Content is provided for informational orientation only and does not create responsibility for the User’s conduct, decisions, or outcomes.

16. Religious and Cultural Guidance; No Fatwa

Umifly is not a religious authority and does not provide fatwas, binding religious rulings, or authoritative fiqh opinions.

Any information related to Umrah, religious etiquette, rituals, common practices, or cultural conduct is provided in a general, descriptive, non-binding, and practical manner only.

The User remains solely responsible for ensuring that their religious practice aligns with their beliefs, school of thought, knowledge, and trusted religious authorities.

For religious uncertainty, personal circumstances, exceptions, validity questions, or fiqh-related matters, the User should consult a qualified scholar, imam, or recognized religious authority.

Umifly is not liable for religious misunderstanding, differences of opinion, incorrect application, dissatisfaction with religious guidance, or any spiritual, religious, or personal outcome.

17. No Medical, Legal, Financial, Tax, or Insurance Advice

The Service does not provide medical, legal, financial, tax, investment, insurance, or other professional advice.

Any Content related to health, safety, law, visa rules, documents, costs, insurance, pricing, contracts, taxes, or financial planning is general and informational only.

The User must consult qualified professionals or official authorities where appropriate.

In urgent medical, safety, or emergency situations, the User must contact local emergency services or qualified professionals immediately.

Umifly is not an emergency service and must not be relied upon for urgent assistance.

18. Third-Party Platforms and Services

The Service depends on Third-Party Platforms, including but not limited to WhatsApp, Meta, hosting providers, AI providers, payment processors, telecommunications networks, cloud services, analytics tools, map/location providers, and API providers.

Umifly does not own, control, operate, supervise, or guarantee Third-Party Platforms.

Umifly is not liable for:

  1. outages;
  2. delays;
  3. message non-delivery;
  4. duplicate messages;
  5. blocked messages;
  6. account restrictions;
  7. API changes;
  8. rate limits;
  9. policy changes;
  10. pricing changes;
  11. service discontinuation;
  12. data processing by third parties;
  13. moderation or enforcement actions by Third-Party Platforms;
  14. security incidents caused by Third-Party Platforms;
  15. changes to access requirements, verification rules, or business messaging rules;
  16. platform suspensions, bans, throttling, template rejections, deliverability issues, or number restrictions.

The User’s use of WhatsApp, Meta, payment providers, and other third-party services is subject to the terms and privacy policies of those third parties.

If a Third-Party Platform becomes unavailable, restricted, commercially impractical, legally restricted, or technically unsuitable, Umifly may modify, suspend, limit, or replace the delivery method of the Service without liability, to the maximum extent permitted by law.

19. Service Availability

Umifly aims to provide a reliable digital service, but the Service is provided on an “as is” and “as available” basis.

Umifly does not guarantee uninterrupted, error-free, instant, secure, continuous, or delay-free availability.

Service interruptions may occur due to:

  1. maintenance;
  2. updates;
  3. system scaling;
  4. software bugs;
  5. AI provider issues;
  6. queue delays;
  7. database issues;
  8. infrastructure failures;
  9. internet or telecommunications issues;
  10. WhatsApp or Meta limitations;
  11. security incidents;
  12. user-side connectivity problems;
  13. force majeure;
  14. legal, regulatory, or compliance requirements.

Stated response times, if any, are targets only and not guarantees, unless expressly agreed in writing.

Umifly may suspend, throttle, restrict, update, or modify the Service to protect system stability, prevent abuse, comply with law, improve performance, or respond to technical or platform changes.

20. User Responsibilities

The User is solely responsible for:

  1. providing accurate information;
  2. maintaining access to their email and WhatsApp account;
  3. securing their device and accounts;
  4. verifying all important information;
  5. making independent decisions;
  6. complying with applicable laws, travel rules, visa requirements, health requirements, and religious obligations;
  7. reviewing third-party terms before using third-party services;
  8. saving any information they consider important;
  9. using the Service lawfully and reasonably;
  10. ensuring the Service is suitable for their personal circumstances;
  11. checking official sources before acting on travel, visa, health, safety, legal, religious, or financial information.

The User acknowledges that all decisions, actions, bookings, payments, travel arrangements, religious practices, and professional consultations remain solely under the User’s control and responsibility.

21. Acceptable Use and Fair Use

The User agrees not to misuse the Service.

The User must not:

  1. use the Service for illegal, harmful, abusive, fraudulent, misleading, or deceptive purposes;
  2. send spam or excessive repetitive messages;
  3. use bots, scripts, automation, scraping, or unauthorized tools;
  4. overload, disrupt, reverse engineer, probe, or attack the Service;
  5. attempt to bypass safeguards, filters, message limits, fair use controls, or security measures;
  6. attempt to extract system prompts, internal rules, source code, private workflows, credentials, or non-public operational information;
  7. submit malicious code, phishing content, malware, or harmful files;
  8. harass, threaten, abuse, or target others;
  9. use the Service for terrorism, extremism, violence, cybercrime, weapons, exploitation, unlawful surveillance, or other unlawful activity;
  10. impersonate Umifly or falsely claim affiliation with Umifly;
  11. copy, resell, sublicense, commercially exploit, or reproduce the Service or its Content without permission;
  12. use the Service outside the intended Package scope;
  13. attempt to manipulate AI outputs into violating Umifly policies or these Terms;
  14. use the Service to generate unlawful, harmful, extremist, violent, defamatory, deceptive, or malicious content.

Where a Package includes “unlimited messaging”, this means reasonable human use within the intended scope of the Service.

“Unlimited” does not mean abusive, automated, excessive, repetitive, disruptive, infrastructure-heavy, or system-harming use.

Umifly may apply fair use limits, automated restrictions, temporary pauses, rate limits, warnings, suspensions, or termination where misuse is detected or reasonably suspected.

22. Anti-Terrorism, Anti-Extremism, and Safety

Umifly does not support, endorse, facilitate, encourage, promote, or tolerate terrorism, extremism, violence, illegal activity, cybercrime, exploitation, unlawful surveillance, or harm against individuals or groups.

The Service must not be used to plan, facilitate, justify, glorify, instruct, or encourage terrorism, extremist conduct, violent conduct, illegal acts, cyberattacks, weapons-related harm, or unlawful activity.

Any such use is strictly prohibited and constitutes a serious breach of these Terms.

Umifly may immediately suspend or terminate access, restrict functionality, preserve relevant records, and cooperate with competent authorities where legally required or permitted.

Umifly is not responsible for unlawful, extremist, violent, harmful, or malicious conduct by Users or third parties.

23. Suspension and Termination

Umifly may suspend, restrict, or terminate access immediately, with or without prior notice, if:

  1. the User violates these Terms;
  2. payment fails, is reversed, charged back, or disputed;
  3. the User misuses or abuses the Service;
  4. the User attempts to manipulate or disrupt the Service;
  5. the User creates legal, security, operational, reputational, or compliance risk;
  6. continued service is not reasonably possible;
  7. required by law, regulation, platform policy, or third-party provider action;
  8. the User exceeds fair use limits;
  9. the User provides false, misleading, incomplete, or unverifiable information;
  10. the User attempts to access the Service after the Access Period has expired;
  11. the User engages in conduct that may harm Umifly, other Users, Third-Party Platforms, or the integrity of the Service.

Upon suspension or termination:

  1. access may be restricted or removed;
  2. remaining access time may expire;
  3. no refund is owed unless mandatory law requires otherwise;
  4. Umifly may retain or delete data in accordance with its Privacy Policy and legal obligations.

Suspension, restriction, or termination due to suspected misuse, payment failure, chargeback, security risk, unlawful activity, fair use violation, breach of these Terms, reputational risk, or platform compliance risk does not entitle the User to a refund, extension, credit, compensation, or replacement access, unless mandatory applicable law requires otherwise.

Umifly may preserve relevant System Records, logs, payment references, abuse signals, and support records after suspension or termination where necessary for legal compliance, dispute handling, fraud prevention, security, accounting, or protection of Umifly’s legitimate business interests, subject to the Privacy Policy and applicable law.

Termination does not affect provisions intended to survive, including payment obligations, disclaimers, liability limits, intellectual property rights, acceptable use obligations, privacy-related provisions, and governing law.

24. Recovery Flow and Support Limitations

Umifly may provide a recovery process, support form, email process, or alternative communication method where WhatsApp access fails, data is incomplete, payment status is unclear, entitlement records are inconsistent, or technical issues occur.

The recovery process is intended to help restore, verify, or review access where reasonably possible.

The recovery process does not guarantee immediate resolution, compensation, extended access, refund, replacement access, uninterrupted service, or a specific outcome.

The User must provide accurate information when using any recovery or support process.

Umifly may refuse recovery requests that appear fraudulent, abusive, unverifiable, incomplete, inconsistent with System Records, or outside the scope of the Service.

25. Complaints, Public Statements, and Reputation Protection

The User is encouraged to contact Umifly through the official complaints or support channels before publishing public allegations, negative claims, accusations, or statements concerning the Service.

Nothing in these Terms prevents a User from making truthful, lawful, and non-misleading statements, exercising mandatory consumer rights, contacting competent authorities, submitting legitimate complaints, or leaving honest reviews.

However, the User must not publish, distribute, or communicate statements about Umifly, the Service, its systems, owners, staff, partners, or providers that are knowingly false, misleading, defamatory, malicious, unlawful, deceptive, or presented without reasonable basis as factual claims.

The User must not use reviews, social media, public posts, complaints, threats, chargebacks, or public allegations to harass, extort, intimidate, defame, damage, or pressure Umifly unlawfully.

Where the User publishes or distributes false, misleading, malicious, defamatory, or unlawful statements that cause reputational, operational, legal, or financial harm to Umifly, the User may be held responsible to the extent permitted by applicable law.

Umifly reserves the right to seek correction, removal, injunctive relief, damages, legal costs, or other remedies where permitted by applicable law.

This Article does not restrict rights that cannot legally be waived, including mandatory consumer rights, lawful whistleblowing, reports to competent authorities, or truthful statements of opinion.

26. User Content and Communications

The User may submit messages, questions, preferences, travel context, personal details, documents, images, and other information to the Service.

The User represents that they have the right to submit such information and that it does not violate any law, third-party right, confidentiality duty, or these Terms.

The User should not submit highly sensitive, confidential, legally critical, medical, financial, emergency, or unnecessary personal information unless they accept the risks of using digital and third-party messaging platforms.

Umifly may process User communications to provide, secure, improve, monitor, troubleshoot, and operate the Service, subject to the Privacy Policy.

27. Privacy and Data Protection

Umifly processes personal data in accordance with its Privacy Policy.

The Privacy Policy explains what personal data Umifly collects, why it is processed, how long it is retained, with whom it may be shared, and what rights Users may have under applicable data protection laws.

The Privacy Policy is available at:

Privacy Policy: [PRIVACY POLICY URL]

Where the Privacy Policy and these Terms conflict regarding personal data processing, the Privacy Policy prevails for privacy and data protection matters.

Service-related, transactional, security, payment, access, recovery, and operational communications may be necessary to provide the Service or comply with legal obligations.

Marketing communications will be sent only where permitted by applicable law, such as where the User has consented or where another lawful basis applies.

The User may unsubscribe or opt out from marketing communications where required by law.

28. Chat Logs and Retention

Umifly may store chat logs, timestamps, system events, message metadata, AI outputs, and operational records for service delivery, security, troubleshooting, abuse prevention, quality assurance, legal compliance, and system improvement.

Retention periods are described in the Privacy Policy.

Umifly is not a legal archive, official record keeper, document vault, or evidence preservation service.

The User is responsible for saving information they consider important.

Nothing in this Article limits mandatory legal rights or legally applicable evidence rules.

29. Database, Entitlements, and System Records

Umifly may maintain operational System Records relating to checkout submissions, payment status, customer profiles, Package entitlements, activation status, Access Periods, message queues, WhatsApp delivery events, recovery requests, technical logs, abuse signals, rate limits, support requests, AI processing events, consent records, and other service-related records.

These records may be used to operate the Service, verify access rights, validate Package eligibility, prevent misuse, detect abuse, resolve technical issues, process support and recovery requests, maintain system security, comply with legal obligations, improve service reliability, and protect Umifly’s legitimate business interests.

The User acknowledges that access to the Service depends on the accuracy and availability of such System Records.

If Umifly’s records indicate that a Package is unpaid, expired, cancelled, suspended, restricted, misused, charged back, invalidly activated, or otherwise not eligible for access, Umifly may restrict, suspend, or refuse access unless the User provides sufficient proof to resolve the issue.

Umifly may use automated systems to validate access, apply rate limits, detect spam, prevent abuse, route messages, check Package rights, validate payment status, determine entitlement status, and protect system stability.

Such automated controls are part of the Service and do not create a right to refund, compensation, or extension unless mandatory applicable law requires otherwise.

System Records may be used as operational evidence to verify access rights, payment status, activation status, Package validity, consent records, support history, recovery requests, misuse signals, and technical events, subject to the Privacy Policy and applicable law.

The User is responsible for providing accurate checkout information and for promptly notifying Umifly of any errors in their name, email address, WhatsApp number, country code, Package selection, or access details.

Retention, deletion, anonymization, and processing of personal data are governed by the Privacy Policy and applicable data protection laws.

Nothing in this Article limits mandatory rights that cannot legally be excluded.

30. Intellectual Property

All rights, title, and interest in and to Umifly, including its brand, name, logo, website, designs, systems, workflows, prompts, templates, guidance flows, software logic, Content, documentation, service structure, databases, and technical architecture, belong to Umifly or its licensors.

Subject to these Terms, Umifly grants the User a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Service during the Access Period for the intended purpose of the purchased Package.

The User may not copy, reproduce, sell, resell, license, sublicense, distribute, scrape, extract, modify, reverse engineer, publicly display, train competing systems on, or commercially exploit the Service or Content without prior written permission from Umifly.

31. Feedback

If the User provides suggestions, ideas, bug reports, improvements, comments, or other feedback, Umifly may use such feedback without restriction or compensation, provided that personal data is handled in accordance with the Privacy Policy.

Feedback does not create ownership rights, payment rights, approval rights, or confidentiality obligations unless expressly agreed in writing.

32. Disclaimers

To the maximum extent permitted by applicable law, the Service and all Content are provided on an “as is” and “as available” basis.

Umifly disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

Umifly does not warrant that:

  1. the Service will meet all User expectations;
  2. guidance will be accurate, complete, or current;
  3. AI outputs will be error-free;
  4. third-party information will be correct;
  5. specific results, savings, approvals, bookings, or outcomes will be achieved;
  6. the Service will be available at all times;
  7. all issues will be resolved within a specific timeframe;
  8. WhatsApp or any Third-Party Platform will remain available;
  9. database records will always be free from technical delay or synchronization issues.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Umifly shall not be liable for:

  1. indirect, incidental, special, consequential, punitive, or exemplary damages;
  2. loss of profits, revenue, savings, business, opportunity, goodwill, reputation, data, or content;
  3. travel-related losses;
  4. visa, immigration, airline, hotel, transport, or third-party provider issues;
  5. religious, medical, legal, financial, insurance, or tax outcomes;
  6. reliance on AI-generated or informational Content;
  7. inaccurate, incomplete, outdated, hallucinated, or misunderstood guidance;
  8. service interruptions, delays, or platform failures;
  9. User decisions, actions, omissions, or interpretations;
  10. third-party acts, omissions, pricing, policies, or service failures;
  11. incorrect User details;
  12. non-use or delayed use of the Service;
  13. failure to achieve expected benefits, savings, results, or satisfaction;
  14. public statements, reputational issues, or disputes caused by User conduct;
  15. third-party account restrictions, platform bans, message blocking, or deliverability issues.

If Umifly is found liable despite these limitations, Umifly’s total cumulative liability shall be limited to the amount actually paid by the User for the specific Package directly giving rise to the claim, excluding taxes, chargeback fees, payment processing fees, third-party fees, currency conversion costs, and any amounts paid to external providers.

This limitation applies per claim and in the aggregate, to the maximum extent permitted by applicable law.

The User acknowledges that the price of the Service reflects the digital, informational, guidance-only nature of the Service and the limitations of liability set out in these Terms.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by mandatory applicable law, including liability for intent, deliberate recklessness, fraud, or other liability that cannot legally be excluded.

34. Indemnification

To the maximum extent permitted by applicable law, Business Users agree to indemnify, defend, and hold harmless Umifly, its owners, directors, employees, contractors, affiliates, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising out of or related to:

  1. misuse of the Service;
  2. violation of these Terms;
  3. violation of applicable law;
  4. violation of third-party rights;
  5. unauthorized use of Content;
  6. User decisions, bookings, payments, travel actions, or third-party dealings;
  7. harmful, unlawful, abusive, defamatory, or fraudulent conduct;
  8. attempts to manipulate, attack, overload, or reverse engineer the Service;
  9. unauthorized commercial exploitation of Umifly Content or systems;
  10. false, misleading, malicious, or unlawful public statements made by the User.

For Consumers, this indemnification applies only to the extent permitted by mandatory applicable law.

35. Force Majeure

Umifly is not liable for any failure or delay caused by events beyond its reasonable control, including but not limited to:

  1. natural disasters;
  2. war, terrorism, civil unrest, or political instability;
  3. pandemics or public health emergencies;
  4. government actions or regulatory changes;
  5. internet, telecommunications, or power failures;
  6. Third-Party Platform outages or restrictions;
  7. cyberattacks or security incidents;
  8. cloud, hosting, API, payment, or AI provider failures;
  9. labor disputes;
  10. sanctions, embargoes, or legal restrictions;
  11. other events beyond reasonable control.

During a force majeure event, Umifly’s obligations are suspended for the duration of the event.

36. Sanctions, Export Control, and Restricted Use

The User represents that they are not prohibited from using the Service under applicable sanctions, export control, or trade restriction laws.

The User must not use the Service:

  1. in violation of sanctions or export control laws;
  2. for prohibited military, surveillance, terrorism, extremist, weapons, cybercrime, or unlawful purposes;
  3. for the benefit of sanctioned persons, entities, governments, or restricted parties;
  4. in any manner that would expose Umifly to legal, regulatory, or compliance risk.

Umifly may suspend or terminate access where it reasonably believes continued use may violate applicable sanctions, export control, or compliance requirements.

37. Changes to the Service

Umifly may update, improve, modify, restrict, suspend, discontinue, or replace parts of the Service at any time.

This may include changes to:

  1. AI models;
  2. guidance flows;
  3. Package features;
  4. supported languages;
  5. WhatsApp delivery methods;
  6. third-party integrations;
  7. checkout systems;
  8. support channels;
  9. security measures;
  10. fair use limits;
  11. databases;
  12. entitlement validation systems;
  13. recovery flows;
  14. message routing systems.

Umifly will make reasonable efforts not to materially reduce the core functionality of an already purchased Package during its Access Period, unless changes are necessary for technical, legal, security, platform, compliance, or operational reasons.

38. Changes to These Terms

Umifly may update these Terms from time to time.

For future purchases, the version published at the time of purchase applies.

For active Users, material changes that significantly affect rights or obligations will apply only where legally permitted and, where required, after notice or renewed acceptance.

Changes may apply immediately where necessary for legal compliance, safety, fraud prevention, security, platform requirements, or operational continuity.

The “Last updated” date indicates the latest version.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

39. Complaints Procedure

Complaints must be submitted by email to:

[SUPPORT EMAIL]

A complaint should include:

  1. the User’s full name;
  2. email address;
  3. WhatsApp number;
  4. Package name;
  5. payment or order reference, if available;
  6. clear description of the complaint;
  7. relevant dates and screenshots, if applicable.

Umifly will acknowledge receipt within fourteen (14) days where reasonably possible and will aim to respond substantively within a reasonable timeframe.

Submitting a complaint does not suspend payment obligations, service restrictions, fair use controls, suspension measures, or the application of these Terms, unless required by law or agreed by Umifly in writing.

A complaint does not automatically create a right to refund, compensation, extension, suspension of payment obligations, or continued access where access has been lawfully restricted under these Terms.

40. Withdrawal and Cancellation Requests

Where a statutory withdrawal right applies and has not been lost through lawful immediate digital delivery, the Consumer may submit a withdrawal request through the method provided by Umifly.

Withdrawal requests may be submitted via:

Email: [SUPPORT EMAIL]
Withdrawal page: [WITHDRAWAL URL]

Where legally required, Umifly may provide a clear online withdrawal or cancellation function.

A withdrawal request should include the User’s name, email address, WhatsApp number, order date, Package name, and a clear statement that the User wishes to withdraw.

Submitting a withdrawal, cancellation, complaint, or support request does not automatically entitle the User to a refund, cancellation right, compensation, chargeback, or extension where the right of withdrawal has been lawfully lost due to immediate digital delivery, where the Service has already started, or where no statutory withdrawal right applies.

Where the User has validly consented to immediate digital delivery and acknowledged the loss of the right of withdrawal, Umifly may reject a withdrawal or cancellation request to the extent permitted by applicable law.

Umifly may review withdrawal and cancellation requests to determine whether a statutory right applies, whether the Service has commenced, whether the User gave valid consent to immediate digital delivery, and whether mandatory law requires any refund or remedy.

41. Assignment

The User may not assign, transfer, sublicense, or delegate their rights or obligations under these Terms without prior written consent from Umifly.

Umifly may assign, transfer, subcontract, or delegate its rights and obligations under these Terms in connection with business operations, restructuring, merger, acquisition, sale of assets, transfer to an affiliate, or use of service providers, provided that mandatory User rights are not unlawfully reduced.

42. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions remain valid and enforceable.

Where possible, the invalid provision will be replaced by a valid provision that most closely reflects the original purpose and commercial intent.

43. No Waiver

If Umifly does not enforce a provision of these Terms, this does not constitute a waiver of that provision or any other right.

Any waiver must be made in writing and signed or expressly confirmed by Umifly.

44. Entire Agreement

These Terms, together with the Privacy Policy and any specific Package terms presented at checkout, constitute the entire agreement between the User and Umifly regarding the Service.

These Terms supersede all prior or contemporaneous statements, communications, understandings, offers, marketing descriptions, AI outputs, chat messages, or informal explanations regarding the Service.

No AI-generated message, WhatsApp response, email, support message, marketing statement, or informal communication modifies these Terms unless Umifly expressly states in writing that it is amending these Terms.

If any AI-generated message, support message, marketing text, or informal communication appears to conflict with these Terms, these Terms prevail to the maximum extent permitted by applicable law.

45. Language

These Terms are drafted in English.

The English version is the authoritative version to the maximum extent permitted by applicable law.

Translations may be provided for convenience only.

In the event of inconsistency between the English version and any translation, the English version prevails, unless mandatory local law requires otherwise.

46. Governing Law

These Terms and any agreement between the User and Umifly are governed by the laws of the Netherlands, unless mandatory consumer protection laws require otherwise.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

47. Jurisdiction

Disputes arising out of or relating to these Terms or the Service shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection law provides the User with the right to bring proceedings in another jurisdiction.

Before starting legal proceedings, the User is encouraged to contact Umifly first through the complaints procedure so that the matter can be reviewed and, where possible, resolved amicably.

48. International Use

The User is responsible for ensuring that access to and use of the Service is lawful in the country or region where the User is located or uses the Service.

Umifly may restrict, suspend, or refuse access in certain countries, regions, or circumstances where providing the Service would create legal, regulatory, sanctions, platform, security, operational, or compliance risks.

The availability of the Service, specific features, WhatsApp delivery, language support, payment options, or third-party integrations may vary by country or region.

Umifly does not guarantee that the Service is appropriate, available, lawful, or fully functional in every country or region.

49. Survival

Any provisions that by their nature should survive termination, expiration, cancellation, withdrawal, suspension, or completion of the Service will continue to apply.

This includes provisions relating to:

  1. intellectual property;
  2. disclaimers;
  3. limitation of liability;
  4. indemnification;
  5. payment obligations;
  6. acceptable use;
  7. privacy and data retention;
  8. database and System Records;
  9. reputation protection;
  10. governing law;
  11. jurisdiction;
  12. entire agreement;
  13. third-party disclaimers;
  14. AI limitations;
  15. anti-abuse and restricted use provisions.

50. Contact

For questions about these Terms, the Service, complaints, withdrawal requests, or support, contact Umifly through:

Email: [SUPPORT EMAIL]
Website: https://www.umifly.com
Business name: [LEGAL BUSINESS NAME]
Registered address: [BUSINESS ADDRESS]

Only communications sent through official Umifly channels will be treated as formal communications.

51. System Abuse, Prompt Injection, Hacking, and Security Violations

The User must not misuse, manipulate, attack, disrupt, exploit, bypass, or interfere with the Service, its AI systems, databases, workflows, prompts, safeguards, security controls, access controls, payment systems, entitlement systems, messaging flows, infrastructure, or any connected Third-Party Platform.

Strictly prohibited conduct includes, without limitation:

attempting to bypass, override, extract, reveal, or manipulate system prompts, internal instructions, hidden rules, safety policies, workflows, credentials, API keys, private logic, or non-public operational information;
attempting prompt injection, jailbreaks, model manipulation, adversarial prompting, policy bypassing, or any other technique intended to make the AI act outside its intended scope or these Terms;
attempting to gain unauthorized access to accounts, databases, systems, logs, messages, entitlements, payment records, customer records, or administrative areas;
probing, scanning, testing, attacking, reverse engineering, scraping, crawling, overloading, flooding, or disrupting the Service or its infrastructure;
using bots, scripts, automation, malicious code, malware, phishing, spoofing, credential attacks, denial-of-service attacks, or similar technical methods;
attempting to manipulate payment status, Package entitlements, Access Periods, checkout records, consent records, recovery flows, rate limits, message queues, or System Records;
attempting to impersonate Umifly, its staff, systems, automated agents, Users, third parties, or official communication channels;
submitting content or instructions intended to compromise security, evade safeguards, generate unlawful outputs, or cause harm to Umifly, other Users, Third-Party Platforms, or any third party.

Any actual, attempted, suspected, or threatened security violation, prompt injection, hacking attempt, system abuse, unauthorized access attempt, or manipulation of the Service constitutes a serious and material breach of these Terms.

Umifly may, immediately and without prior notice:

suspend, restrict, or permanently terminate the User’s access;
revoke the User’s Package, entitlement, Access Period, and any related service rights;
permanently ban the User from using Umifly or any future Umifly services;
block related accounts, identifiers, phone numbers, WhatsApp numbers, email addresses, payment references, IP addresses, or devices where technically and legally permitted;
preserve relevant System Records, logs, messages, abuse signals, payment references, technical evidence, and security records;
refuse any refund, credit, extension, compensation, or replacement access, unless mandatory applicable law requires otherwise;
report the conduct to competent authorities, regulators, law enforcement, affected Third-Party Platforms, or relevant service providers where legally permitted or required;
pursue damages, injunctive relief, legal costs, investigation costs, remediation costs, security costs, operational losses, reputational harm, and any other remedies available under applicable law.

The User acknowledges and agrees that security violations, prompt injection attempts, hacking attempts, unauthorized access attempts, system manipulation, or abuse of the Service may cause serious operational, technical, legal, financial, and reputational harm to Umifly.

To the maximum extent permitted by applicable law, the User shall be responsible for all losses, damages, costs, claims, expenses, investigations, remediation efforts, third-party claims, and legal fees arising from or related to such conduct.

This Article applies whether the prohibited conduct is successful, unsuccessful, attempted, automated, manual, direct, indirect, performed through a third party, or performed through tools, scripts, bots, AI systems, or other technical means.

Nothing in this Article limits Umifly’s right to take immediate technical, legal, contractual, or protective measures to secure the Service, protect other Users, preserve evidence, comply with law, or prevent further harm.

Required Checkout Confirmations

Before completing a purchase and before activation of the Service, Umifly requires the User to provide separate confirmations through checkboxes or equivalent affirmative actions.

These confirmations form an integral part of the agreement between the User and Umifly.

Umifly will refuse, delay, or withhold activation of the Service if the required confirmations are not provided.

Terms Acceptance

“I have read and agree to the Umifly Terms & Conditions.”

Privacy Acknowledgement

“I acknowledge that Umifly processes personal data in accordance with the Privacy Policy.”

Immediate Digital Delivery and Withdrawal Waiver

“I expressly consent that Umifly starts the digital Service immediately after payment, including activation of my access, entitlement validation, WhatsApp onboarding, system setup, and AI-assisted processing. I acknowledge that I lose my right of withdrawal once the digital Service has started, to the extent permitted by applicable law.”

This checkbox must not be pre-selected and must be given separately from general acceptance of the Terms.

Optional Marketing Consent

“I agree to receive optional marketing updates, offers, and product news from Umifly. I understand that I can unsubscribe at any time.”

The marketing checkbox must not be pre-selected and must not be required to purchase or access the Service.

Refusing marketing consent does not affect access to the purchased Package.

Service-related, transactional, security, payment, access, recovery, and operational communications may still be sent where necessary to provide the Service or comply with legal obligations.

Checkout Records and Consent Evidence

For legal, operational, fraud prevention, payment verification, access validation, dispute handling, consent evidence, and service delivery purposes, Umifly may record and retain the following checkout confirmations and technical details, subject to the Privacy Policy and applicable law:

  1. accepted Terms version;
  2. Terms acceptance timestamp;
  3. Terms acceptance method;
  4. Privacy Policy version;
  5. Privacy Policy acknowledgement timestamp;
  6. digital delivery consent timestamp;
  7. digital delivery consent version;
  8. withdrawal waiver acknowledgement timestamp;
  9. withdrawal waiver text version;
  10. optional marketing consent status;
  11. optional marketing consent timestamp, where applicable;
  12. checkout language;
  13. Package selected;
  14. payment status;
  15. payment completion timestamp;
  16. Stripe or payment provider reference;
  17. customer email address;
  18. WhatsApp number;
  19. language preference;
  20. Access Period start and end date;
  21. Service start timestamp;
  22. activation timestamp;
  23. first WhatsApp message timestamp, where applicable;
  24. Package expiry timestamp;
  25. IP address, where lawfully collected;
  26. device or browser information, where lawfully collected;
  27. user agent, where lawfully collected;
  28. checkout session ID;
  29. entitlement ID;
  30. recovery request status, where applicable;
  31. refund request status, where applicable;
  32. chargeback or payment dispute status, where applicable.

Such records may be used to verify the agreement, provide access, resolve disputes, prevent misuse, support the User, comply with legal obligations, and protect Umifly’s legitimate business interests.